Return and Refund Policy
Key Info
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Return Period:
30 days from delivery date
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Restocking Fee:
None
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Return Shipping:
Paid by the customer
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Exchanges:
Accepted within 30 days
Return Details
Changed Your Mind?
You’ve got 30 days from delivery to return items. Just email support@trendica.co.uk. Make sure everything’s unused, and in its original packaging with tags still on.
This policy is subject to our Terms of Service.
Getting Your Money Back
Once we’ve had a look at your return, we’ll process your refund to the original payment method within 7 days. No restocking fees, promise.
Swaps & Exchanges
To request an exchange, email us at support@trendica.co.uk. Exchanges are available within 30 days for unused items.
Cancelling an Order
Orders may be cancelled before processing by emailing support@trendica.co.uk. Once prepared for shipping, cancellation cannot be guaranteed.
Something wrong with your order?
If you receive a damaged or incorrect item, please send photos to support@trendica.co.uk. A replacement will be arranged promptly.
Get in Touch
We’re around Monday to Friday, 9:00–17:00 GMT and happy to help.
Email us: support@trendica.co.uk
Call us: +447451267224
Business Details
TRUST ADS LTD
Company Number: 16664261
DUNS Number: 234094273
Address:
3 Hornton Place
London W8 4LZ
United Kingdom